Client Charter Achievement CIM 2017

No Clients Charter 1st Quarter (Jan-Mar) 2nd Quarter (Apr- June) 3rd Quarter (July-Sept) 4th Quarter (Oct-Dec)

1.

Distribute the Program Book and Training Courses Calendar to customers before 31 January each year

100% 100% 100%

100% 

2.

Issued coureses offer letter within two (2) weeks prior to the course date

25% 50% 75%  100% 

3.

Perform at least 90% of the planned courses each year

28.27% 46% 60%  100% 

4.

Produce at least ten (10) issued publications a year

25% 50% 75% 100%  

5.

Implement at least fifty (50) cooperative consultation services a year 25% 50% 75%  100% 

6.

Ensure that the training facilities and training equipment are safe to use on the day before the course starts

82% 90% 90%  100% 

7.

Ensure library services and facilities are at an average evaluation score of not less than 4 on a scale of 1 to 5

80.4% 90% 90% 100%  

8.

Provide feedback on each complaint and inquiries during the period not less than one (1) working day

100%& 90% 90% 100%  

9.

Ensure the overall course rating gets the average evaluation score that is not less than 4 on a scale of 1 to 5

82.5% 90% 90%  100% 

(in percentage %)